Return Policy

Each order is made at the time of purchase. It is our desire that you will never have to use this information, but in life things happen, Therefore please read our return policy for items eligible for exchange. 

We do not offer any exchanges for sizing!  Our sizes range from S - 3XL (Additional sizes are available upon request).  All T-Shirts and Hoodies are of the Unisex fit.  Women should order one size down on all unisex shirts for a better fit or order to comfort.  ATTENTION: We also carry women's true to size apparel. If you are unsure which size to order, please contact us at info@distinctlykeen.com.

If you receive a defective item, only that item will be replaced.  To be eligible for a defective item exchange your item must returned unused and in the same condition that it was received.  It must be unworn and unwashed, without body odor or fragrance.  IMPORTANT: The item must be returned within 14 days of purchase.

To return items purchased on-line, please follow these steps:

1. Pack the item(s) securely in the original product packaging (whenever possible). Please include all paperwork and accessories.
2. All items must be returned unused and undamaged and in the condition it was received. This means items must be unopened in the original package. If opened, the item must be in original form, free of dirt, oder and unwashed and not altered in any form or fashion. We reserve the right to refuse a refund request if it does not comply with this policy.
3. Cut the return address labels from the bottom portion of the packing slip and attach the label to the outside of the return package.
4. Enclose the top portion of the original packing slip with the item(s). Please make a copy of the packing slip to keep for your records. If you cannot send the original packing slip or a copy, please include your order number, billing name and address with the item(s). 
5. Before sending your return shipment, please completely remove or cover the original shipping labels from the outside of the package.
6. For your protection, we recommend that you use UPS, FedEx or another insured parcel post for your return. Ship the return package to:

Keen Intellect LLC

Returns

9526 Argyle Forest Blvd

Suite B2326

Jacksonville, FL 32222-2825

1. All return shipping charges must be prepaid. We cannot accept c.o.d deliveries.
2. Keep the Return Tracking Number from the package you are returning to monitor delivery status and ensure that the package is returned to the warehouse.
3. Please note that your original shipping costs will not be refunded.
4. You will be refunded the return shipping cost only if the return is the result of a manufacturer defect or a shipping error on our part.

If you have additional questions regarding your return, please contact us